Reviews Before Reps
Fitness Connection, this gym became like a second home for me. Quite literally, just last year. I signed up when they first opened here in North Austin. In the last year since they have been open they have gone through at least five new General Manager's just in the time since I had become a member.
Truthfully I haven't found anything good about this gym since day one. I signed up because the price was better, there was more space, I was under the impression I could freely use the studio and was allowed to for a very long time, they have a sauna that is separate for each gender, showers, classes, lots of equipment, etc. It's a normal gym. In the beginning the staff was attentive and courteous. However, this brings me to the bad....
Recently I had to switch banks and, upon handing over my new card to a younger male at the front desk I watched him enter the information, confirm with me that this was the new card for charging my membership, then handed my card back to me. Now, this was at the beginning of the month, and until the 18th nobody said a word to me about my account being past due. So for the last few weeks I have been racking my brain and backtracking trying to find out why a bank account that I had shut down was somehow still active. I never thought the first thing I switched for the new card would be the issue.
So after calling both the customer service line for my previous bank and getting no help nor even being able to put in a claim about it, and the corporate offices of Fitness Connection also telling me that they would not be doing anything - I am left still fighting a $300 charge caused by an employee over a $10 a month membership.
And lastly, I have never dealt with such rude members in my life as I have at this gym. The self-entitlement of the members and staff permeates the air making it thicker than a bad protein shake.
BACK TO GOLD'S
Back to Gold's Gym, the place that sparked my intrigue and passion for fitness. I not only loved working for this gym but being a member after I left was equally as pleasant. That went for any location I walked in to. The members here are also fluent in gym etiquette and are respectful enough to ask to jump in on a set of yours or to even see if you are done using a piece of equipment.
The staff is always friendly and informative; if you miss a payment they call DAY ONE, and I have never had anyone wait over two weeks to mention something. Better yet I shouldn't have to mention something to my front desk. Any information I changed with them was always done quickly and efficiently. No mistakes, no laziness, no carelessness.
THE OTHER GUYS
While Gold's may be 4x as much as Fitness Connection, I have no issues paying for these reasons. I have tried other gyms as well including, Metroflex in Pflugerville, Anytime Fitness, LA Fitness, Lifetime Fitness, World Gym, and Equinox. For all of these, many wonderful qualities of the gym and business drew me to them but in the end I will stick with Gold's for this - they have been my least worry inducing, anxiety boosting, or troublesome establishment that I've ever had the pleasure of utilizing.
If you're shopping around for a gym, make sure that you really look into the staff that run the day to day operations. I have brought a lot of people with me to this gym based on a number of other factors outside of the price, the staff being one of them at one point, and now I regret ever switching from Gold's Gym. I am so happy to be returning to Golds next month. It it absurd to make the member pay for an employees mistake. Thus, I impart the following wisdom to you - be an aware, engaged, attentive, and conscientious shopper and consumer.
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